Q.What time is your check-in time and check-out time ?

A.Our check-in time is 4:00pm and check-out time is 10:30am.

    We can keep your luggage whenever before check-in.


Q.When can I make a reservation ?

A.Reservations can usually be made up to 4 months in advance.


Q.Can I leave my luggage if I arrive at your ryokan earlier ?

A.Yes we can look after your luggage before your check in and after check out.


Q.Is the public bath a hot spring and what are the operating hours?

A.It is not hot spring, though our public bath is big and very comfortable. It is open in the morning from 7:00am - 8:30am and from 4:30pm until midnight. If you're not sure of public bath protocol ask our friendly staff or see the English explanation in the Public Bathroom.


Q.Do you accept credit cards ?

A.Yes, though credit card payment is not accepted for telephone charges, massage or home delivery cost.


Q.Which credit cards do you accept?

A.VISA / JCB / Master Card / Orico / Million Card / UC / View Card / American Express / UFJ Card / Union Pay.


Q.Do you need credit information for making reservation ?

A.No, we don't need it.


Q.Where do you serve breakfast ?

A.We usually serve breakfast in the dining room, located on the 1st floor.



Q.What will is the closest landmark near your hotel ?

A.There is Kyoto City Hall (Kyoto Siyakusyo) close to our hotel, it is a three minute walk away


Q.What amenities will be in my room?

A.All rooms have air conditioning, fridge, TV and a hair dryer. The bathroom has a toothbrush, toothpaste, soap, shampoo, conditioner and a Yukata (Japanese Robe).


Q.What time is the curfew ?

A.The curfew is 12:00 midnight.


Q.Do you have non-smoking room ?

A.All our guest rooms are NON-SMOKING.