Stay
FAQ - Stay
Q.What time is your check-in time and check-out time ?
A.Check-in starts at 4:00 p.m., and check-out is by 10:30 a.m.
Q.Can I leave my luggage if I arrive at your ryokan earlier ?
A.Yes, you can leave your luggage with us at any time before check-in.
After check-out, we can store your luggage until 9:00 p.m.
Q.Is the public bath a hot spring and what are the operating hours?
A.It is not hot spring, though our public bath is big and very comfortable. It is open in the morning from 6:30 a.m. - 9:00 a.m. and from 4:30 p.m. until 12:00 a.m.
If you are not sure of public bath protocol ask our friendly staff or see the English explanation in the Public Bathroom.
Q.Do you accept credit cards ?
A.Yes, we accept major credit cards.
VISA / JCB / Master Card / Orico / Million Card / UC / View Card / American Express / UFJ Card / Union Pay.
Q.What will is the closest landmark near your hotel ?
A.There is Kyoto City Hall (Kyoto Siyakusyo) close to our hotel, it is a three minute walk away
Q.What time does the entrance close?
A.The entrance door will be closed at 12:00 a.m. for security purposes.
Guests returning after this time are kindly requested to use the intercom located next to the door.
*Please be aware that staff may be temporarily unavailable due to patrols. If there is no response, please wait a moment and try again.
Q.Do you have non-smoking room ?
A.All our guest rooms are NON-SMOKING.
Q.What amenities will be in my room?
A.All rooms have air conditioning, fridge, TV and a hair dryer. The bathroom has a toothbrush, toothpaste, soap, shampoo, conditioner and a Yukata (Japanese Robe).
Q.Can children stay at the ryokan?
A.Yes, children are welcome.
Children under 6 years old can stay free of charge.
*An additional futon is available for ¥5,000 per night.
*Please note that extra futons cannot be added if the maximum room occupancy is exceeded.
Guests aged 6 and over will be charged the regular rate.
Q.Which room do you recommend for a family of five?
A.We recommend the Family Suite, as it is the most spacious and comfortable option.
If the Family Suite is fully booked, Japanese Deluxe Room can also accommodate up to five guests.
Q.Can extra futons be added in any room?
A.We are sorry, but extra futons cannot be added beyond the maximum occupancy of each room.
Q.I can book a "Room Only" plan, but the "Breakfast Included" plan is unavailable. Why?
A.Our dining room is closed every Wednesday, so breakfast is not served on that day.
Consequently, "Breakfast Included" plans cannot be booked for Tuesday night stays.
If you wish to book a multi-night stay that includes a Tuesday, please use one of the following methods:
1.Book your stays separately: Make one reservation for the "Breakfast Included" plan and a separate reservation for the "Room Only" plan (for Tuesday night).
2.Book all nights as "Room Only": Make the entire reservation as "Room Only" and then contact us via email to add breakfast for your preferred dates (excluding Wednesday morning).
[Contact us via email here] contact@nishiyamaryokan.co.jp