Q.What time is your check-in time and check-out time ?
A.Our check-in time is 4:00pm and check-out time is 10:30am.
Q.Can I leave my luggage if I arrive at your ryokan earlier ?
A.Yes we can look after your luggage before your check in and after check out.
Q.Is the public bath a hot spring and what are the operating hours?
A.It is not hot spring, though our public bath is big and very comfortable. It is open in the morning from 7:00am - 8:30am and from 4:30pm until midnight. If you're not sure of public bath protocol ask our friendly staff or see the English explanation in the Public Bathroom.
Q.Do you accept credit cards ?
A.Yes, though credit card payment is not accepted for telephone charges, massage or home delivery cost.
Q.Which credit cards do you accept?
A.VISA / JCB / Master Card / Orico / Million Card / UC / View Card / American Express / UFJ Card / Union Pay.
Q.Do you need credit information for making reservation ?
A.No, we don't need it.
Q.Where do you serve meals ?
A.We usually serve dinner or breakfast in the dining room, located on the 1st floor.
Q.What is served for dinner ?
A.Kyoto's traditional Kaiseki cuisine cooked, prepared with fresh seasonal fish and vegetables.
Q.Can you cook dinner without any meat and fish?
A.It is depending on the case.We strive to cater to our guest's vegetarian requirements.If you want to request vegetarian meals, please make a request at least one week in advance by email. Explain in detail what you can not eat and we will consult our chef as to what arrangements he can make.
Q.What will is the closest landmark near your hotel ?
A.There is Kyoto City Hall (Kyoto Siyakusyo) close to our hotel, it is a three minute walk away
Q.What amenities will be in my room?
A.All rooms have air conditioning, fridge, TV and a hair dryer. The bathroom has a toothbrush, toothpaste, soap, shampoo, conditioner and a Yukata (Japanese Robe).
Q.What time is the curfew ?
A.The curfew is 12:00 midnight.
Q.Do you have non-smoking room ?
A.All our guest rooms are NON-SMOKING.